Shipping & Returns

Returns Policy
You can return new and unopened items in new condition with all original materials included in the shipment within 35 days of delivery for a refund. 
All returned items will be inspected and a restock fee of 10% - 25% will be applied.

You will be responsible for paying for the return Shipping and Handling charges.

Please follow the steps below to expedite you return in a timely manner:

1. Put item/s that you are returning back in the original box it was shipped in. With your order number written on the outside of the box along with the word *RETURN* near the order number.

2. Please print your original form copy that was sent to you when you made your order and circle item/s that you are returning. If this form is not in the box additional charges may apply.

3. Return address:

 TwinXLSale.com c/o DOWNLITE

8153 Duke Blvd.

Mason, Ohio 45040

Attn: eCommerce Dept.

Expect to receive your refund within 2-3 weeks from DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return. 

If you have any additional question or are in need of a copy of your order please contact DOWNLITE either by email at marketplace@downlite.com or by phone at 1-855-769-3696 Monday through Friday from 10:00 am to 4:00pm EST.

Shipping


We only offer free ground shipping to the continental United States (Sorry Hawaii & Alaska).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

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